WhatsApp Automation
WhatsApp, working for your business.
Built on the official WhatsApp Business Platform — AI chatbots that answer FAQs, broadcast campaigns to opted-in customers, order and booking flows that run inside the chat, and every conversation synced to your CRM.
- WhatsApp BSP
- Official
- Languages
- EN + Malay
- Two-way
- CRM sync
- Compliance
- GDPR-aware
TEKYDOCT Business
Online · Auto-reply on
Hi, is the 3-seater sofa in stock?
Yes! 4 units in Charcoal & Beige. Reserve one and share payment?
Yes, Charcoal please 🙌
Reserved ✓ · Order #4821 · Invoice sent · Pickup tomorrow 2pm
Response
< 2s
Handled by AI
78%
Platform
Official
// What we deliver
A real WhatsApp channel — not a personal phone with multiple staff.
Built on the official WhatsApp Business Platform with green-tick verification, business profile, structured templates and full message history.
AI chatbot
Answers FAQs, qualifies leads, captures contact details, and hands off to a human only when needed. English and Malay supported.
- FAQ knowledge base
- Lead qualification
- Human handoff
- EN + Malay NLP
Broadcast campaigns
Send pre-approved message templates to opted-in customers — promos, announcements, restock alerts. Segment by tag, location, last purchase.
- Approved templates
- Segmentation
- Scheduled sends
- Delivery + read receipts
Order & booking flows
Take orders, bookings and appointments directly inside WhatsApp. Catalogue browsing, cart, payment link, confirmation — all in one chat.
- Product catalogue
- In-chat cart
- Payment links
- Order tracking
CRM & ERP sync
Every WhatsApp conversation, lead and order pushed into Zoho CRM, Books and your ERP automatically — no manual data entry.
- Zoho CRM contacts
- Zoho Books invoices
- Custom ERP webhook
- Conversation history
Multi-agent inbox
Your team works on one shared WhatsApp inbox with assignment, notes, tags and reply templates — like a help-desk for WhatsApp.
- Shared inbox
- Agent assignment
- Internal notes
- Saved reply templates
Compliance & opt-in
Double opt-in flows, consent records, opt-out handling and audit logs — designed to keep your WhatsApp business account in good standing.
- Double opt-in
- Consent records
- STOP / unsubscribe
- Quality rating monitoring
// Onboarding
Live on WhatsApp in two weeks.
WhatsApp Business API approval, number verification, template setup, chatbot training and CRM integration — handled by us.
- Step 01
Setup
WhatsApp Business API approval, green-tick verification (where eligible), business profile and template registration.
- Step 02
Configure
Chatbot flows trained on your FAQs and product catalogue. CRM and ERP integrations wired with test data.
- Step 03
Train your team
Multi-agent inbox training, conversation tagging, broadcast template review and quality-rating best practices.
- Step 04
Go live & grow
Launch, daily quality monitoring, weekly reporting, and monthly improvement reviews to tune chatbot accuracy.
// Who this is for
Sectors getting the most out of WhatsApp automation.
// FAQ
What you need to know.
Is this the official WhatsApp Business Platform?
Yes — we deploy on the official WhatsApp Business Platform (formerly WhatsApp Business API). Your number is properly registered as a Business account and you get access to all platform features including green-tick verification.
Can we use our existing WhatsApp number?
Yes, provided it isn’t already registered to a personal WhatsApp app. We can migrate an existing business number, or you can use a new dedicated business line.
How are messages billed?
WhatsApp charges per conversation, not per message. There are four conversation categories (Marketing, Utility, Authentication, Service) with different rates. We pass through Meta’s rates with no hidden markup, plus a monthly platform fee for the managed service.
What languages does the chatbot understand?
English and Malay out of the box, with Bahasa Indonesia variants. Other languages can be added on request with custom training.
Will customers be opted in automatically?
No. We implement double opt-in flows — every customer explicitly consents to receive WhatsApp messages from your business, with the consent record stored for compliance.
// Get started
See WhatsApp Automation running.
A 30-minute demo on our live sandbox — see the chatbot, broadcast, agent inbox and CRM sync working end-to-end. Then a written proposal if there’s a fit.
